Return & refund policy


Most of us don’t buy anything expecting to return it. So thank you for ordering (or wanting to order) from us in the first place. We promise to do our best to deliver an amazing product and customer experience, and make right any hiccups along the way.

Here’s what you need to know:

You can cancel an order up to three hours before shipment. For cake preorders, a three-day cancellation notice is required. Refunds will be made via the payment method you used at checkout.
For food safety reasons, we will not be able to accept returns for any reason.
If you’re not satisfied with the condition of the item you received, please send us a feedback at hello@smoocht.com within a day of your receiving of the delivery. Replacements and refund requests will be reviewed case-by-case. We will try to get back to you as soon as we can.
Any refunds we agree to, will be made via the payment method you used at checkout.