FAQ


About online orders
Why can't I select delivery for today? Can I make a same-day delivery request?

Orders close daily at 11.59pm for next day delivery.

Same-day delivery orders are accepted on a case by case basis. Please DM us your postal code and the ideal time frame you would like for your delivery. We may take some time to reply you. For urgent requests, you may reach us at the Jurong Yuhua shop at 6266 5691 and we will guide you from there.

Can I combine orders from the gift site (giftwell.smoocht.com) with my food orders?

Yes, only when you spend $50 on either one of the sites. The gift site and food delivery are different websites. Very manual arrangements need to be made to combine the orders so at this point we will only be selectively allowing this arrangement. Please DM us after you have made your first order above $50, let us know your order number and we can walk you through how to make the order on the other site without the delivery fee.

Can you write a note for my recipient?

Legible handwriting really depends on who is on duty on the day of delivery. You can leave your request at checkout but no guarantees! Otherwise, please consider buying our card for $2 to support our partner artist IG @_paper.beam who will then write the card for you!

Can I choose to pick up the order myself?

Yes, the ‘delivery’ date/time you are asked to choose during check out will be taken as the pick up date/time. When you get to the ‘shipping’ tab, choose self pick up.

We are located at 319 Jurong East St 31 #01-58 Singapore 600319

Can I order in advance? Can I choose a delivery timing?

Yes our delivery site works on the basis of advance order. Please choose a date and time at checkout.

I made a wrong order! What do I do?

DM us on social media and we will get back as soon as we can. For urgent replies, please call the shop at 6266 5691

I am a slightly short from qualifying for free delivery. Can i just be bumped up for free delivery?

No. But you may consider topping up your order with something from our pantry section to meet the $50 free delivery. Otherwise, a $5 fee (cheaper than any cab fare to anywhere) applies for orders of min. $35 value. We promise we do not earn from delivery fees.

When is my food arriving?

We may take some time to reply on our DMs. For the urgent updates on your food orders, please call the shop directly at 6266 5691

About our food
What’s the difference between WellSmoocht and Smoocht x Bold?

Location and menu.

Smoocht x Bold is our space in Jurong East Yuhua situated within Bold At Work who does youth-centric work.

WellSmoocht is our space in Sin Ming, and a collaboration with Well Dressed Salad Bar.

The delivery carts are separate and orders cannot be combined.

What kind of food do you serve?

We serve everything vegan. That means dairy-free, eggless, fully plant based.

Does your food contain…?

Nuts?

Yes. We take nut allergy very seriously and are diligent when it comes to clear labelling whenever there are nuts involved. That said, they are still processed in the same kitchen and we do not guarantee no cross contamination.


Alliums?
Yes. We have symbols to label items that contain alliums. Read individual item description to find out if allium for a particular dish can be removed.


Gluten?
Yes. Only r’ice creams are gluten-free.


Refined sugar?
We almost exclusively use unrefined organic cane juice in everything from sodas to r'ice cream. The only instances we use refined sugar is when it is absolutely necessary, for example in specific bakes in order to get a particular texture.

Visiting Us
Are you open today?

We are open daily; Sunday - Thursday 12pm to 9pm; Friday & Saturday 12pm to 9.30pm. For special occasions, closure announcements will be on our social media pages.

How do I get to your shop?

You can walk about 10-15min from Chinese Garden MRT, or board 334 from Jurong East MRT station, alighting opposite Jurong Polyclinic.

How do I make a reservation?

You may make a reservation here:
Smoocht Facebook

Leave your contact no. & total no. of guests dining in. Please allow us some time to get back to you as reservations are manually approved by the team.